Things will go slow for awhile!

[orin stepanek]

Things will be slow for a while; or longer! My Computer not working very good! I lost desktop/icons; and am locked out for something I must have done! Microsoft said they could get it back; but would cost me a bit! Not willing to pay!

[Chris Peterson]

Things will be slow for a while; or longer! My Computer not working very good! I lost desktop/icons; and am locked out for something I must have done! :shock: Microsoft said they could get it back; but would cost me a bit! Not willing to pay! :(

I would be very cautious. Microsoft doesn't charge for most of the tech support available to home users. But there are many scammers out there who pretend to be Microsoft. What you describe sounds a lot like you got hit by malware that has messed up your computer in order to entice you to utilize one of these bogus "services".

If you're running Windows 10, you might want to do a complete system reset. If you're running something earlier, it's possible that the maker of the PC has a factory restore utility.

[orin stepanek]

Things will be slow for a while; or longer! My Computer not working very good! I lost desktop/icons; and am locked out for something I must have done! Microsoft said they could get it back; but would cost me a bit! Not willing to pay!

I would be very cautious. Microsoft doesn't charge for most of the tech support available to home users. But there are many scammers out there who pretend to be Microsoft. What you describe sounds a lot like you got hit by malware that has messed up your computer in order to entice you to utilize one of these bogus "services".

If you're running Windows 10, you might want to do a complete system reset. If you're running something earlier, it's possible that the maker of the PC has a factory restore utility.

Thanks Chris! I did run a save my info full reset! took all day yesterday! I got cloud back and everything is in there; but my icons won't come onto my screen, and I can't unlock them! But I will keep trying!

[orin stepanek]

Oh; It used to have a reset to an earlier time on the computer; but that disappeared with one of the uploads from Microsoft! they tookoff all apps that didn't come with the computer! I'm still downloading every thing!

[Chris Peterson]

Oh; It used to have a reset to an earlier time on the computer; but that disappeared with one of the uploads from Microsoft! they tookoff all apps that didn't come with the computer! I'm still downloading every thing!

What version of Windows are you running?

[orin stepanek]

Oh; It used to have a reset to an earlier time on the computer; but that disappeared with one of the uploads from Microsoft! they tookoff all apps that didn't come with the computer! I'm still downloading every thing!

What version of Windows are you running?

windows 10; early version

[Chris Peterson]

Oh; It used to have a reset to an earlier time on the computer; but that disappeared with one of the uploads from Microsoft! they tookoff all apps that didn't come with the computer! I'm still downloading every thing!

What version of Windows are you running?

windows 10; early version

You should be able to go to Settings, Update & Security, Recovery, Reset this PC to go back to clean factory settings. You'll need to re-install any programs you've added, but all your personal data will be kept. That feature has always been there, and was never disabled by any updates.

[orin stepanek]

I'm back! I had to go to microwsoft.com leave my Email log in and got to instruction page! Not sure what happened; but sounds like that sometimes this happens during an upgrade!

[Ann]

Great to have you back, Orin!

Ann